We offer free worldwide express shipping on all orders.
All orders are shipped via FedEx or DHL Express Priority to ensure fast and secure delivery.
Delivery typically takes up to 7 business days, depending on your location. Once your order has shipped, you will receive an email with tracking information.
Yes. All ATUR shipments are fully insured for your peace of mind. If anything happens to your package during transit, we will handle it for you—ensuring a smooth and secure resolution.
Yes, we ship worldwide for free! However, please note that VAT, customs fees, and import duties are not included in the price and may be required upon delivery, depending on your location.
If your order has not yet been shipped, please contact our Customer Service Team as soon as possible to request an address change. Once the package has been dispatched, we are unable to modify the shipping details.
First, don’t worry! Banks and credit card companies often flag large international transactions for security reasons. If your payment is declined, we recommend:
Let us know if you need help—we're happy to assist!
We accept all major credit cards, payments through Paypal, and Swift Bank transfers.
We want you to love your ATUR jewelry as much as we do. If you're not completely satisfied, we offer a 14-day return policy at no cost to you.
All returns must be requested and confirmed by our Customer Service Team before sending the item back. Once approved, you will receive a shipping label and return instructions via email.
Yes! Returns and exchanges are free of charge. If your return is approved, you will receive a full refund to your original payment method. However, customs fees, VAT, and other shipping-related charges are non-refundable.
Yes! If you would like to exchange your piece for another design, please contact our Customer Service Team before initiating a return.
If your jewelry arrives with a defect in craftsmanship or materials, please refer to our Faulty Item Policy for repair or replacement options. Contact our Customer Service Team as soon as possible after delivery for prompt assistance.
Yes, the following items are not eligible for return, exchange, or refund:
Our 1-year limited warranty covers any defect in craftsmanship or materials on purchases made directly through ATUR.
The warranty does not cover:
If your jewelry experiences an issue within the warranty period, please contact our Customer Service Team with the following:
Our Service Team will respond within 1 week with a repair quote or solution. Please note that unreasonable repair requests may be declined.
We offer non-warranty repairs at an additional cost. Please contact our Customer Service Team for an assessment and quote. In some cases, final pricing may only be determined once the item has been returned to our studio.
Unfortunately, we are unable to accommodate repairs or resizing for items purchased outside of ATUR. If you purchased your piece from a third-party retailer, please contact them directly regarding repair options and available warranties.
We craft all of our designs using solid yellow or white gold in either 14k or 18k.
Yes. Rhodium-plated jewelry typically needs replating every 1–2 years, depending on wear. We recommend having this done by a trusted local jeweler. For more details, please visit our Care Guiding Spirit.
No, we do not use silver or any other precious metal in our designs.
For platinum inquiries, please contact our Customer Service Team, and we will be happy to assist.
We use both lab-grown and naturally mined diamonds, depending on the design. The materials for each piece are listed under the “Materials” section in the product description.
Lab-grown diamonds are chemically, optically, and physically identical to natural diamonds, exhibiting the same hardness, durability, fire, and brilliance. The only difference is their origin—lab-grown diamonds are created in a controlled environment, while natural diamonds are mined from the earth.
The distinction between the two can only be identified through specialized laboratory testing.
Both options are beautiful and timeless, and we are happy to work with you to create a design that best suits your preference.
While diamonds are renowned for their exceptional hardness, they are not indestructible—a significant impact or drop can cause chipping or breakage.
Certain gemstone cuts and varieties are more delicate and require extra care when worn. To ensure the longevity of your piece, we recommend following best practices for jewelry care.
For a full guide on how to protect and maintain your ATUR jewelry, please visit our Care Guiding Spirit.
While we appreciate the sentiment, we do not accept diamonds or gemstones that have not been sourced by us. Due to import/export restrictions on loose gemstones, we are unable to work with stones provided by customers.
Additionally, we cannot send jewelry with an empty setting, as each stone has unique dimensions, and we must personally measure it to ensure a proper fit.
If you have any further questions, please feel free to contact our Customer Service Team.
We make all of our rings in U.S. sizes. For the most accurate and reliable sizing, we recommend visiting a trusted local jeweler to have your finger professionally measured.
If visiting a jeweler isn’t an option, we suggest using a ring sizing tool, available for purchase here on Amazon.
For further assistance, feel free to contact our Customer Service Team.
If you already have a ring that fits, you can measure its inner diameter at home using a digital caliper tool, which is available for purchase online or at most hardware stores.
To ensure accuracy:
For any questions about sizing, please contact our Customer Service Team—we are happy to guide you through the process.
Yes, we do! We offer bespoke custom designs tailored to your vision.
We look forward to creating something truly special with you!