Shipping

How much does shipping cost?

We offer free worldwide express shipping on all orders.

Which shipping carriers do you use?

All orders are shipped via FedEx or DHL Express Priority to ensure fast and secure delivery.

How long does shipping take?

Delivery typically takes 7 business days on average, depending on your location. Once your order has shipped, you will receive an email with tracking information.

Is my order insured during shipping?

Yes. All ATUR shipments are fully insured for your peace of mind. If anything happens to your package during transit, we will handle it for you—ensuring a smooth and secure resolution.

Do you ship internationally?

Yes, we ship worldwide for free! However, please note that VAT, customs fees, and import duties are not included in the price and may be required upon delivery, depending on your location.

Can I change my shipping address after placing an order?

If your order has not yet been shipped, please contact our Customer Service Team as soon as possible to request an address change. Once the package has been dispatched, we are unable to modify the shipping details.

Payment and Payment Plans

My payment won’t go through. What should I do?

First, don’t worry! Banks and credit card companies often flag large international transactions for security reasons. If your payment is declined, we recommend:

  1. Contacting your bank or credit card provider to inform them of your intended purchase.
  2. Trying the transaction again once they have approved it.
  3. If the issue persists, trying an alternative payment method or reaching out to our Customer Service Team for further assistance.

Let us know if you need help—we're happy to assist!

What forms of payment do you accept?

We accept all major credit cards, payments through Paypal, and Swift Bank transfers.

Can I pay using a payment plan? 

If you would like to set up a payment plan please contact our customer service team.

Returns, Exchanges & Refunds

Can I return my jewelry if I change my mind?

We want you to love your ATUR jewelry as much as we do. If you're not completely satisfied, we offer a 14-day return policy at no cost to you. Returns and exchanges are free of charge, but please note that shipping costs, customs fees, VAT, and any other shipping-related charges are non-refundable.

How do I request a return?

All returns must be requested and confirmed by our Customer Service Team before sending the item back. Once approved, you will receive a shipping label and return instructions via email.

Will I receive a full refund?

Yes! Returns and exchanges are free of charge. If your return is approved, you will receive a full refund to your original payment method. However, customs fees, VAT, and other shipping-related charges are non-refundable.

Can I exchange my jewelry for a different design?

Yes! If you would like to exchange your piece for another design, please contact our Customer Service Team before initiating a return.

What if my jewelry is faulty or defective?

If your jewelry arrives with a defect in craftsmanship or materials, please refer to our Faulty Item Policy for repair or replacement options. Contact our Customer Service Team as soon as possible after delivery for prompt assistance.

Are any items final sale?

Yes, the following items are not eligible for return, exchange, or refund:

  • Custom orders
  • Custom engraved jewelry
  • Jewelry discounted at 15% or more
  • "Ready to Ship" jewelry

Warranty & Repairs

What does the ATUR warranty cover?

Our 1-year limited warranty covers any defect in craftsmanship or materials on purchases made directly through ATUR.

What is not covered under the warranty?

The warranty does not cover:

  • Damage caused by impacts, falls, or mishandling
  • Missing or broken gemstones (please refer to our Care Guiding Spirit for proper gemstone care)
  • Repairs, resizing, or modifications done by a third party (this will void the warranty)

How do I request a repair under warranty?

If your jewelry experiences an issue within the warranty period, please contact our Customer Service Team with the following:

  • Your contact information
  • Order number or full name of purchaser with the date of purchase
  • A description of the issue, including photographs if applicable

Our Service Team will respond within 1 week with a repair quote or solution. Please note that unreasonable repair requests may be declined.

What if my jewelry is damaged but not covered under warranty?

We offer non-warranty repairs at an additional cost. Please contact our Customer Service Team for an assessment and quote. In some cases, final pricing may only be determined once the item has been returned to our studio.

How do you handle white gold and rhodium plating?

  • All white gold pieces come with white rhodium plating.
  • Replating through a local jeweler will not void the warranty.
  • If you prefer to replate through ATUR, this service is available but not covered under warranty. Please contact us for details.

Can ATUR repair or resize jewelry purchased from another retailer?

Unfortunately, we are unable to accommodate repairs or resizing for items purchased outside of ATUR. If you purchased your piece from a third-party retailer, please contact them directly regarding repair options and available warranties.

Materials and Care

What materials do you use? 

We craft all of our designs using solid yellow or white gold in either 14k or 18k.

  • All jewelry shown on our website is displayed in 14k gold.
  • There is a slight color difference between 14k and 18k yellow gold—18k has a richer, warmer tone.
  • All white gold designs automatically come with white rhodium plating.

Do white gold jewelry require maintenance?

Yes. Rhodium-plated jewelry typically needs replating every 1–2 years, depending on wear. We recommend having this done by a trusted local jeweler. For more details, please visit our Care Guiding Spirit.

Do you work with silver or other precious metals?

No, we do not use silver or any other precious metal in our designs.

Can I order a design in platinum?

For platinum inquiries, please contact our Customer Service Team, and we will be happy to assist.

Will the gemstones come with a gemological certification? 

  • White diamonds above 0.5ct will automatically include a gemological certificate from a recognized grading institution.
  • Lab-grown diamonds of 1ct or above will also come with a gemological certificate. If you would like certification for a smaller lab-grown diamond, please contact our Customer Service Team.
  • Salt and pepper diamonds cannot be graded due to their natural inclusions and therefore do not come with certification.
  • White diamonds under 0.5ct and other gemstones do not automatically come with a certificate but can be certified upon request for an additional fee.

Are you using lab grown or naturally mined diamonds?

We use both lab-grown and naturally mined diamonds, depending on the design. The materials for each piece are listed under the “Materials” section in the product description.

  • The specific parameters of natural diamonds are also detailed under each listing, as they are unique to every design.
  • It is possible to swap naturally mined diamonds for lab-grown ones, or vice versa. If you would like a quote for a custom variation, please contact our Customer Service Team.

What is the difference between lab grown and naturally mined diamonds?

Lab-grown diamonds are chemically, optically, and physically identical to natural diamonds, exhibiting the same hardness, durability, fire, and brilliance. The only difference is their origin—lab-grown diamonds are created in a controlled environment, while natural diamonds are mined from the earth.

The distinction between the two can only be identified through specialized laboratory testing.

  • Lab-grown diamonds offer an excellent value, allowing you to maximize size and quality for your budget.
  • Naturally mined diamonds are a limited resource and are often considered a long-term investment, as they tend to retain or appreciate in value over time.

Both options are beautiful and timeless, and we are happy to work with you to create a design that best suits your preference.

How do I take care of my jewelry and gemstones?

While diamonds are renowned for their exceptional hardness, they are not indestructible—a significant impact or drop can cause chipping or breakage.

Certain gemstone cuts and varieties are more delicate and require extra care when worn. To ensure the longevity of your piece, we recommend following best practices for jewelry care.

For a full guide on how to protect and maintain your ATUR jewelry, please visit our Care Guiding Spirit.

Can I send you my own gemstone(s)?

While we appreciate the sentiment, we do not accept diamonds or gemstones that have not been sourced by us. Due to import/export restrictions on loose gemstones, we are unable to work with stones provided by customers.

Additionally, we cannot send jewelry with an empty setting, as each stone has unique dimensions, and we must personally measure it to ensure a proper fit.

If you have any further questions, please feel free to contact our Customer Service Team.

Sizing

How do I know which ring size I need?

We make all of our rings in U.S. sizes. For the most accurate and reliable sizing, we recommend visiting a trusted local jeweler to have your finger professionally measured.

If visiting a jeweler isn’t an option, we suggest using a ring sizing tool, available for purchase here on Amazon.

For further assistance, feel free to contact our Customer Service Team.

What if I already have a ring that fits the intended finger?

If you already have a ring that fits, you can measure its inner diameter at home using a digital caliper tool, which is available for purchase online or at most hardware stores.

To ensure accuracy:

  • Follow proper measuring techniques—please refer to our recommended video guide.
  • Send us photos of the caliper as it measures your ring so we can verify the accuracy of the measurement.

For any questions about sizing, please contact our Customer Service Team—we are happy to guide you through the process.

I ordered the wrong size, what should I do?

Custom Designs

Do you make custom designs?

Yes, we do! We offer bespoke custom designs tailored to your vision.

We look forward to creating something truly special with you!