Each ATUR design is crafted exclusively for you, ensuring a perfect fit based on your exact specifications—including ring size, gold color, and gold karat.

Production Timeline

• All pieces are made to order and require 3–4 weeks for production, unless otherwise noted or in the case of a custom order.
• This timeframe does not include shipping, which may take up to 7 business days.
• If you have an urgent deadline, please contact us before placing your order to discuss expedited options.

Gold Options & White Rhodium Plating

• We craft all of our designs in solid 14k or 18k gold in yellow or white gold.
• All white gold pieces (14k or 18k) automatically come with white rhodium plating for a bright, polished finish.

Order Processing & Changes

As all ATUR jewelry is made to order, your piece begins production 24 hours after you receive the confirmation email.

• Changes to ring size, gold color, or karat can be made within the first 7 days. However, after 24 hours, a $20 USD fee will apply.
• After 7 days, additional changes may be accommodated, but the cost will be determined based on the status of production.
• Any requested changes will reset the production timeline from the date of the adjustment.

We offer free worldwide express shipping to ensure your ATUR jewelry arrives quickly and securely.

Shipping Details

• All orders are shipped via FedEx or DHL Express Priority.
• Once your order has shipped, you will receive an email with tracking information.
• Delivery typically takes 7 business days on average, depending on your location.

Fully Insured Shipments

• All shipments are fully insured by ATUR for your peace of mind.
• If anything happens to your package during transit, we will handle it for you—ensuring a smooth and secure resolution.

For any shipping-related inquiries, please contact our Customer Service Team.

• We accept all major credit cards, bank transfers, and PayPal for secure and seamless transactions.
• For installment payment options, please contact our Customer Service Team to discuss available plans.

We want you to love your ATUR jewelry as much as we do. If you are not completely satisfied, we offer a 14-day return policy, free of charge.

Eligibility & Conditions

• Returns must be confirmed within 14 days of delivery.
• Items must be new, unworn, and returned in their original, undamaged packaging, including all original certifications.

Refunds & Store Credit

• Refunds: Once approved, refunds will be issued to your original payment method after the item is received and inspected.
• Store Credit: Alternatively, you may choose store credit, provided as a checkout code for future purchases.

Returns and exchanges are free of charge. However, customs fees, VAT, and any other shipping-related charges are non-refundable.

Non-Refundable & Final Sale Items

The following items are not eligible for return, exchange, or refund:

• Custom orders
• Custom engraved jewelry
• Jewelry discounted at 15% or more (Final Sale)
• "Ready to Ship" jewelry

Exchanges

• If you would like to exchange your item for another design, please contact our Customer Service Team before initiating a return.

Return Process

1. All returns must be requested and confirmed by our Customer Service Team before sending the item back.
2. Once confirmed, you will receive a shipping label and all necessary return instructions via email.

Defective or Faulty Items

• If your item has a defect in craftsmanship or materials, please refer to our Faulty Item Policy for repair or replacement options.

For any questions or assistance, please contact our Customer Service Team.

We take great pride in our craftsmanship. If you receive a faulty item, please contact our Customer Service Team as soon as possible after delivery, and no later than 1 week, for prompt assistance. In such cases, returns will be free of charge. After this period, we reserve the right to assess requests on a case-by-case basis.

What Qualifies as a Faulty Item?

An item is considered faulty if:

• It has unsatisfactory craftsmanship or material defects.
• It was received in a different size, gold color, or gold karat than what was ordered.
• It does not meet the description or appearance of the original purchased design.

Resolution & Refunds

• If your item is deemed faulty by our Customer Service Team, you are eligible for a full refund or a free exchange for a corrected version of the same design.
• Please note that VAT and customs fees are non-refundable.

What Is Not Considered Faulty?

• Damage due to impacts, falls, daily wear, or accidental mishandling is not considered a fault.
• If your jewelry is damaged under these circumstances, please refer to our Repair Policy for service options.

For any concerns about a faulty item, please reach out to our Customer Service Team as soon as possible.

We understand that plans can change. If you need to cancel your order, please review the following guidelines:

Standard Order Cancellations

• Within 24 Hours of Full Payment → You may cancel your order for a full refund.
• After 24 Hours and Up Until Delivery → Cancellations are accepted, but a 10% processing fee (based on the item's value) will be deducted from your refund.
• After Delivery → Orders cannot be canceled, but you may be eligible for a return or exchange. Please refer to our [Returns, Exchanges & Refunds Policy] for details.

Final Sale Items

• Items purchased with a sale or discount are not eligible for cancellation and are considered final sale. Please refer to our Discount & Sales Policy for more details.

Custom Order Cancellations

• Custom orders follow a different cancellation policy due to the personalized nature of the design process. If you wish to cancel a custom order, please refer to our Custom Order Policy for full details.

For any cancellation requests, please contact our Customer Service Team as soon as possible.

At ATUR, we stand by the quality of our craftsmanship. We offer a 1-year limited warranty on all purchases made directly through ATUR.

What’s Covered?

Our limited warranty covers any defect in craftsmanship and materials for one year from the date of purchase.

What’s Not Covered?

• Damage caused by impacts, falls, or mishandling
• Missing or broken gemstones (see our Care Guiding Spirit for proper gemstone care)
• Repairs, resizing, or modifications made by a third party (this will void the warranty)

How to Request a Repair Under Warranty

If you experience an issue within the warranty period, please contact our Customer Service Team with the following details:

• Your contact information
• Order number or full name of purchaser with date of purchase
• A description of the issue, including photographs if applicable

You will receive a repair quote or solution within 1 week from our Service Team. Please note that we reserve the right to decline unreasonable repair requests.

Non-Warranty Repairs

For damages not covered under warranty, we offer repairs at an additional cost. Please contact our Customer Service Team for an assessment and quote. In some cases, final pricing may only be determined once the item has been returned to our studio.

White Gold Jewelry & Rhodium Plating

• All white gold designs come with white rhodium plating.
• Replating through a local jeweler will not void the warranty.
• Replating through ATUR is available but not covered under warranty. Please reach out for details.

Purchases from Other Retailers

If you purchased your ATUR piece through a third-party retailer, please contact them directly regarding repair options and available warranties. Unfortunately, we are unable to accommodate repairs or resizing for items purchased outside of ATUR.

We are pleased to offer exclusive discounts and sales on select designs. Please review the following guidelines before placing your order:

General Discount Policy

• Only one discount can be applied per order.
• Custom orders are not eligible for discounts and will not be included in any sales.

Changes to Discounted Items

• Your order will be processed 24 hours after receiving the confirmation email.
• After 24 hours, changes to size, gold color, or karat will incur a $20 USD fee.
• Changes are accepted within the first 7 days after the confirmation email.
• After 7 days, additional changes may be accommodated, but the cost will be determined based on the production status.

Cancellations on Discounted Items

• Cancellations on discounted orders that have not yet shipped will be accepted up to 1 week after receiving the confirmation email.
• A 10% processing fee of the item's value will be deducted from the refund amount.

Returns & Exchanges on Discounted Items

• Designs purchased with a discount of 15% or more are considered final sale and not eligible for return or exchange.

"Ready to Ship" Discounted Items

• "Ready to Ship" discounted designs cannot be changed in terms of gold color or karat weight.
• Some "Ready to Ship" designs may be eligible for resizing, but this must be confirmed by our Customer Service Team before purchase.
• Please contact us to check availability and pricing for resizing.

We craft all of our rings in U.S. sizes and recommend verifying your ring size before placing an order. Most rings can be resized up or down by ½ size. However, certain designs may require a full remake to achieve the desired size.

Resizing & Remaking Guidelines

If your ring has already been delivered and resizing is possible without remaking the ring, a $90 fee applies. This covers round-trip shipping to us and back to you.

• Rings with diamonds, gemstones, or continuous patterns cannot be resized and may need to be remade.
• Some styles require an evaluation on a case-by-case basis to determine whether resizing or remaking is necessary.
• If a remake is required, we will provide a custom quote and timeline.

How to Request a Resize

1. Contact our Customer Service Team to initiate your resize request.
2. ATUR will confirm whether your ring can be resized or if it requires a full remake.
3. ATUR will issue an invoice for the resizing/remaking cost, which will include roundtrip shipping.
4. Once payment is received, ATUR will provide a prepaid shipping label for your ring.

For any questions or assistance with sizing, please visit our Q&A page or contact our Customer Service Team—we’re happy to guide you through the process.

We are pleased to offer free worldwide shipping on all orders. While shipping is on us, some international orders may be subject to local taxes or customs fees, depending on your country’s regulations.

Taxes & Customs Fees

• Our prices do not include local VAT taxes or customs fees.
• Depending on your location, these charges may be collected upon delivery.

For U.S. Customers

• VAT is not collected at checkout or upon delivery. Instead, it may need to be included in your yearly tax return, based on your state’s tax policies.
• We recommend checking your local tax laws for details.

For International Customers

• VAT will typically be collected upon delivery. When your package clears customs, you will receive a notification via email or SMS with a link to pay the tax bill.
• We recommend making the payment quickly to avoid any delays in delivery.

Customs Fees & Free Trade Agreements

• If you are in the U.S., U.K., Canada, or the EU, your order should not be subject to customs fees due to existing free trade agreements with Israel.
• If you receive a customs bill by mistake, please do not pay it immediately—contact our Customer Service Team, and we’ll help find a solution.

Important Notes

• Customs fees and VAT taxes are separate charges—VAT is always required.
• Shipping charges, including customs and VAT, are non-refundable.

If you have any questions, we’re happy to assist—please reach out to our Customer Service Team for guidance.

We would be thrilled to collaborate with you on a one-of-a-kind custom design. Each custom piece is crafted with ATUR’s signature aesthetic, ensuring a bold yet timeless expression of fine jewelry.

Custom Design Process & Fees

• To begin the process, we require a $50 USD deposit, which will be applied toward the final cost of your design.
• If you would like a more detailed visualization, we offer 3D mockup services for an additional $100 USD deposit, which will be refunded upon purchase, making the service complimentary.
• 3D mockups take approximately 3–7 days to complete and will be sent via email once ready.
• When you are ready to move forward, we will provide a custom listing on our website where you can complete your purchase.

Final Sale Policy

All custom orders are final sale and cannot be returned.

Custom Order Cancellations

• Within 24 hours of full payment → A cancellation will be refunded minus the $50 design fee and the $100 mockup fee (if applicable).
• Up to 2 weeks after the confirmation email → A 15% processing fee of the item’s value will be deducted from the refund. The design and mockup deposits are non-refundable.
• Custom Orders with Specially Sourced Gemstones → If your order includes a specially sourced gemstone, cancellations within 2 weeks of the confirmation email will incur a 50% processing fee of the item’s value.

For any questions or to begin your custom design journey, please reach out to our Customer Service Team.