• Once a design has been purchased it will be made “To Order” to fit your exact specifications including ring size, color of gold, and karat of gold.
• We craft all of our products using solid yellow or white 14k and 18k gold. All white gold (14k or 18k) will automatically come with a white rhodium plating.
• From the time the order is placed please allow 3-4 weeks for production unless otherwise noted or in the case of a custom order. Please note that this does not include shipping time, which can take up to 7 business days.
• For any urgent time frames please contact us before placing your order.
• Your order will be processed 24 hours after receiving the confirmation email. After 24 hours we will charge a 100 USD fee for any changes to the size, color of gold, or karat of gold. Changes will be accepted for the first 7 days following the confirmation email. if a change is needed after the first 7 days; the cost will be calculated on a case by case basis according to the status of production.
• Please note: the timeframe for production will reset from the date of the requested change.

• For installments please contact our customer service team.
• Accepting all major credit card companies, bank transfer, and payment through Paypal.

• Once we receive and inspect your returned item, we will notify you via email to confirm its arrival and our conclusion of its condition.
• Refunds will be processed after the item has been received and is deemed to be in its original and unworn condition.
• Please note that shipping costs of returning your item are not included. If a refund is issued, the shipping cost will be deducted from the total amount.
• Please note that any costs associated with shipping such as VAT and customs, are non-refundable. 
• Approved refunds will be processed to your original payment method.
• Special or custom orders are not refundable, for special inquires please contact our customer service team.

• Within the first 24 hours you can cancel your order for a full refund.
• After 24 hours (and up to 2 weeks) from receiving the confirmation email, we will accept cancellations on orders that have not yet been shipped, and you will be refunded minus a 10% processing fee of the items’ value.
• Items purchased with a sale or discount are not eligible for cancellation, and are considered final sale items. Please see our discount and sales policy.
• For cancellation on custom orders, please see our custom order policy.

We love our jewelry, and making sure that you love it as well is our top priority along with craftsmanship and service.

• We offer a 14 day return policy, and kindly ask that special attention is paid to the ring size policy before placing your order as any needed resize is not classified as a return or an exchange.
• We will accept returns or exchanges of any eligible design purchased within 14 days of receipt of delivery, as long as the item is in new and unworn condition, returned in its original and undamaged packaging, and has all of the original certifications shipped with the item.
• If you wish to exchange your item for another design please contact our customer service team about the new design.
• We will not accept returns if the jewelry has been worn, damaged, or altered in any way.
• All returns should be requested and confirmed by our customer service team before sending your item(s) back to us. We will be sending you a shipping label and all of the required information via email in order to properly return your item.

The following items cannot be returned or exchanged:

1. Custom orders
2. Custom engraved jewelries
3. Jewelries discounted at 10% or higher are to be considered final sale and are not eligible for return or exchange.
4. “Ready to ship” jewelries
5. Refunds will be processed after the item has been received at our studio and is deemed to be in its original and unworn condition.
6. For any returns or exchanges due to faulty craftsmanship or materials, please see our faulty item policy.

• If the jewelry received has a fault please contact our customer service team within 24 hours of receiving the item.

An item is considered to be faulty if:

1. It has unsatisfactory craftsmanship or materials.
2. Is received in a size, color of gold, or karat other than what was requested.
3. If it does not meet the description or look of the original purchased design
4. If your item is deemed to be faulty by our customer service team it is eligible for a full refund. Please note; any VAT and/or custom fees required by your country of residence will not be refunded.
5. Please note, if your item is damaged due to impacts or falls, daily use, or by accident it will not be considered faulty. For items that are damaged and not considered to be faulty please take a look at our repair policy.

• Only one discount can be applied per order.
• For changes on discounted items; Your order will be processed 24 hours after receiving the confirmation email. After 24 hours we will charge a 100 USD fee for any changes to the size, color of gold, or karat of gold. Changes will be accepted for the first 7 days following the confirmation email. if a change is needed after the first 7 days; the cost will be calculated on a case by case basis according to the status of production.
• For cancellations on discounted items; we will accept a cancellation on orders that have not yet been shipped; up to 1 week after receiving the confirmation email. We will charge a 10% processing fee of the items’ value for any cancellation
• For returns and exchanges on discounted items; designs purchased using a discount code equal to or higher than 10% are to be considered final sale are not eligible for return or exchange.
• On “ready to ship” discounted designs we are not able to make any changes to the size, color of gold, or karat of gold.
• Custom orders are not eligible for discounts and will not be included in any sale.

• We make all of our rings in US sizes!
• Resizing rings without gemstones:
  If after receiving your ring, a resize is needed we will charge a 250 USD fee for roundtrip shipping and the work put into the resizing.
• Resizing rings with gemstones:
  If after receiving your ring, a resize is needed we will charge a 300 USD fee for roundtrip shipping and the work put into the resizing.
• For any questions about sizing please visit our Q&A's page or contact our customer service team and we will be happy to guide you through the process.

• Taxes and custom fees are not included in our prices!
• For all shipments you are responsible for the local VAT taxes and customs fees according to your country of residence.
• For US customers the VAT taxes are not paid upon delivery, rather they should be paid/included in your yearly tax return. Each state in the US has their own VAT policies, so please look into your local tax laws to understand the exact amount you will need to pay in your tax return.
• For all customers outside of the US, the VAT taxes will be paid upon delivery. When the package arrives in the destination country and proceeds through customs you will be receiving an email or SMS with a link to your tax bill. Please pay quickly in order to avoid any unnecessary delays with the delivery.
• There is a free trade agreement between Israel, the US, UK, Canada, and the EU. Customers from these locations should not be required to pay custom fees.
• If you do receive a bill for customs, please do not pay it! Reach out to our customer service team and we will get back to you with a solution.
• Please note! Customs fees and VAT taxes are not the same, and all customers will be required to pay VAT taxes.
• Shipping charges such as customs and VAT are non-refundable.

• All packages will be sent as express priority shipments through either FedEx or DHL.
• As soon as the package has been shipped you will be receiving an email with your tracking information. The shipment will take on average 7 business days to arrive.
• All shipments are fully insured by ATUR, and if anything were to happen to the package during transit, we will be handling it for you.

• We would be thrilled and honored to collaborate with you on a custom design.
• A deposit of 150 USD will be requested to begin the design process which will be applied towards the total cost of the design.
• If a custom design requires a 3D mockup we will ask for an additional 150 USD deposit, which will be refunded at the time of the purchase.
• Custom designs will be based on the ATUR design aesthetic only! We will not copy other jeweler’s designs, just as we would not want our designs to be copied.
• Custom designs will take between 4 weeks to 2 months depending on the sourcing of any possible gemstones.
• Custom designs are final sale and cannot be returned.
• We will send videos and snapshots of all custom orders for customer approval prior to shipping.
• If after receiving the mockups of your custom design you want to change the design completely or go in a new direction we will charge an additional nonrefundable fee of 100 USD to make new mockups for you.
• Within the first 24 hours after receiving full payment on your custom jewelry we will accept a cancellation on custom designs for a full refund minus the 150 USD design fee and possible 150 USD mockup fee.
• We will accept a cancellation on a custom order for up to 2 weeks after receiving the confirmation email. We will charge a 15% processing fee of the items’ value for any cancellation and the design deposit and mockup deposit will not be refunded.
• If your custom order requires a *specially sourced gemstone* We will accept a cancellation for up to 2 weeks after receiving the confirmation email. We will charge a 50% processing fee of the items’ value for any cancellation.